acakLegal Notice

We at acak operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out our service boundaries, your responsibilities as a user, and the terms under which acak operates. We do not offer our services in jurisdictions where online wagering is prohibited, and users are responsible for verifying that their access to and use of acak comply with the laws of their own jurisdiction.

Our platform provides football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports betting. We accept deposits via DANA, e-wallet, mobile banking, local payment, and bank transfer. All account holders must complete Know Your Customer (KYC) verification before accessing markets or games. This notice explains our legal framework, your obligations, and how to contact us with legal inquiries.

By creating an account on acak, you acknowledge that you have read and understood this legal notice and agree to comply with all applicable laws in your jurisdiction.

Service Availability and Jurisdiction Restrictions

acak services are available only where local law permits online gaming, sportsbook betting, and live-dealer gaming. We do not operate in jurisdictions where such services are prohibited by statute or regulation. Users are solely responsible for verifying that their access to acak and their use of our platform comply with the laws and regulations of their own jurisdiction. We provide a jurisdiction-check tool during account creation to assist users in confirming eligibility, but this tool is informational only and does not constitute legal advice.

If you are uncertain whether acak is available in your location, do not create an account. Contact our support team before registration; we provide guidance in English and regional languages. Our support team can clarify service availability for your specific jurisdiction, but we cannot provide legal counsel. If you require legal advice about your jurisdiction's gaming laws, consult a qualified attorney in your region.

We reserve the right to restrict or terminate access to acak from any jurisdiction at any time if we determine that continued service would violate local law or our compliance obligations. If your jurisdiction's laws change or if we become aware that your location is outside our service area, we will notify you and provide instructions for account closure and fund withdrawal.

Account Eligibility and User Responsibilities on acak

To create an account on acak, you must be of legal age in your jurisdiction and legally permitted to engage in online gaming. You are responsible for ensuring that you meet these eligibility criteria before registering. We require all users to complete KYC verification using a valid government-issued photo ID (passport or driving licence) and proof of address (utility bill or bank statement within 90 days). Verification is mandatory and non-negotiable; accounts that fail to complete verification within a reasonable timeframe will be suspended.

You agree that all information you provide to acak during registration and verification is accurate, complete, and truthful. You agree not to create multiple accounts, use false identity documents, or circumvent our verification process. Violation of these terms may result in account suspension, fund forfeiture, and referral to relevant authorities. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Our acak Data Protection and Privacy Commitments

We at acak collect, store, and process personal data (name, address, identity document, payment information) to comply with KYC regulations, process deposits and withdrawals, and operate our platform. Your data is encrypted and stored securely. We do not share your personal information with third parties except where required by law, to process your payment requests, or to comply with regulatory obligations. Our full privacy policy is available under Account → Legal → Privacy Policy and details exactly how we handle your data.

You have the right to request access to your personal data, request correction of inaccurate data, and request deletion of your data subject to legal retention requirements. To exercise these rights, contact our support team with your request. We will respond within the timeframe specified by applicable data protection law. If you have concerns about how we handle your data, you may lodge a complaint with your local data protection authority.

Settlement, Disputes, and Complaint Resolution on acak

All markets on acak are settled according to our published rules, which are available under Account → Game Information. When a Liga 1 match concludes or an esports tournament ends, we verify the official result and settle all related markets automatically. If you believe a market was settled incorrectly, contact our support team with the market details and your concern. We investigate disputes against official league records and our documented rules. Response times vary by priority, but we aim to clarify settlement questions within one business day.

If you are dissatisfied with our settlement decision or our response to a complaint, you may escalate your complaint to our management team. Provide written details of your complaint, the market or transaction in question, and the resolution you seek. We will review your escalation and respond within three business days. If you remain dissatisfied after our internal review, you may pursue dispute resolution through your local gaming regulator or consumer protection authority, if one exists in your jurisdiction.

We at acak operate transparently within legal boundaries. Your responsibility is to verify that acak is available in your jurisdiction before creating an account.

Payment Processing and Withdrawal Procedures

acak accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet virtual accounts). Deposits are processed immediately or within minutes depending on your chosen method. We do not charge hidden fees on deposits; the amount you transfer is the amount credited to your account, minus only any explicit currency conversion markup if applicable. Withdrawals are processed through the same verified channels and are subject to standard verification windows. We do not hold funds in escrow or impose arbitrary withdrawal delays; your withdrawal request is processed as soon as verification is complete.

If a deposit fails or is reversed by your bank, we will credit your account with the failed amount minus any bank fees. If a withdrawal fails, we will investigate the cause and either retry the withdrawal or credit your account. You are responsible for providing accurate payment information; if you provide incorrect bank details or payment credentials, we are not liable for funds sent to the wrong recipient. Contact our support team immediately if you believe a payment has been sent to an incorrect destination.

Our Legal Framework and Contact Information

acak operates under the legal framework applicable to online gaming platforms in supported jurisdictions. We comply with all applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations. We do not knowingly provide services to individuals subject to sanctions or to individuals engaged in illegal activity. If we become aware that an account is being used for illegal purposes, we will suspend the account, freeze funds, and report the matter to relevant authorities as required by law.

This legal notice is subject to change at any time. We will notify you of material changes via email or in-app notification. Your continued use of acak after notification of changes constitutes acceptance of the updated notice. If you do not agree with any change, you may close your account and request withdrawal of your funds.

Contact acak for Legal Inquiries

If you have legal questions about acak, our terms, our privacy practices, or our compliance framework, contact our support team. We provide support in English and regional languages via email, in-app chat, and phone. Our support team can direct your inquiry to the appropriate department and provide guidance on legal matters within our scope. For complex legal questions or disputes that require formal resolution, we will provide information about escalation procedures and external dispute-resolution options available in your jurisdiction.

This legal notice is current as of the date displayed on our website. We update this notice periodically to reflect changes in law, our operations, or our policies. Your continued use of acak constitutes acceptance of the current legal notice. If you have questions or concerns about this notice, contact our support team before creating an account or placing any market on acak.