acak Platform Privacy Notice

This page describes what we collect when you use acak and how we keep that data protected. We at acak collect personal information to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, and other methods, and operate our sportsbook and gaming services across football, live-dealer tables, and slots. Your data is encrypted and stored securely; we do not sell it to third parties unrelated to account management and regulatory compliance.

Our privacy practices align with applicable data-protection law in the jurisdictions where we operate. We are transparent about what we collect, how long we hold it, and who has access to it. If you have questions about your data or wish to request access, correction, or deletion of your information, our support team is available in English and regional languages to assist you.

This privacy notice applies to all acak users, whether accessing our platform from Jakarta, Surabaya, Bandung, Medan, or any other supported location. Read this notice carefully before creating an account.

What Data We Collect on acak

We at acak collect several categories of information when you create and use your account. Your identity data includes your full name, date of birth, passport or driving licence number, and address. We require this information to comply with Know Your Customer (KYC) regulations and to verify that you are eligible to use our services in your jurisdiction. We collect your contact data—email address and phone number—so we can send account notifications, password-reset links, and support responses. Your payment data includes bank details, payment-method tokens (for DANA, e-wallet, mobile banking, local payment, and other supported channels), and transaction history tied to your account.

We also collect behavioural data: which games you play (Liga 1 sportsbook, live blackjack, Aviator, etc.), how long you spend in each game, your session history, and your account balance changes. This data helps us detect fraud, comply with anti-money-laundering (AML) regulations, and improve our platform reliability. We do not sell this data to advertisers or data brokers. We may share it with payment processors, compliance partners, and law-enforcement authorities where legally required, but we always notify you of such disclosures unless legally prohibited from doing so.

How We Use Your Data on acak

We use your identity and contact data primarily to operate your acak account. We verify your identity during registration and during account recovery if you forget your password. We use your email to send transaction confirmations, system announcements, and support responses. If you contact our support team about a Liga 1 betting question or a payment issue with online payment, we record that conversation and use it to resolve your issue and train our support staff.

Your payment data is used solely to process deposits and withdrawals. When you fund your acak account via e-wallet or another method, we securely transmit your payment details to our payment processor, who charges your source account and credits our platform. We retain a record of each transaction in your account history so you can verify your spending and withdrawals. We use your transaction history to detect unusual patterns—for example, if a withdrawal is requested from a new device in a different country, we may freeze the request and contact you to confirm it is legitimate.

Your behavioural data helps us manage risk and comply with regulation. If you place unusually large bets or deposit and withdraw in rapid succession, our systems flag this for review to ensure compliance with AML rules. We analyze aggregated game-play data (without identifying individuals) to improve platform stability and game balance. We do not use your data for marketing unless you explicitly opt in to receive promotional emails from acak.

Data Retention and Storage on acak

We retain your account data for as long as your account is active. Once you close your acak account, we retain your transaction history and identity verification documents for a minimum of five years to comply with financial-regulation requirements. After that retention period, we securely delete or anonymize your personal data unless we are legally required to keep it longer. Your payment-processor data (mobile banking, local payment, online payment tokens) is held only as long as you have an active payment method on file; if you remove a payment method, we delete the associated token immediately.

Our servers may be located outside Indonesia. We encrypt all data in transit (between your browser and our servers) and at rest (on our storage systems) using industry-standard encryption. We restrict access to your data to acak staff who need it to operate your account or comply with law. We do not grant access to your data to external parties without your consent, except where required by legal process or regulatory investigation.

Cookies and Tracking on acak

We use cookies to maintain your acak session and remember your login preferences. These are essential cookies necessary for the platform to function; if you disable them, you will not be able to stay logged in. We may also use analytics cookies to understand how you navigate acak—which pages you visit, how long you stay, and which games you engage with. This helps us improve platform design and identify technical issues. We do not use these cookies to track you across unrelated websites.

We do not use third-party advertising trackers or retargeting pixels on acak. We respect your privacy and do not build profiles of your behaviour for sale to advertisers. If you disable cookies in your browser settings, non-essential analytics cookies will be blocked, and your acak experience may be limited.

Third-Party Processors and Payment Partners

We share your payment data with third-party payment processors to handle deposits and withdrawals. When you fund your acak account via e-wallet, mobile banking, local payment, online payment, or bank transfer, those payment networks receive your account details necessary to process the transaction. These processors are bound by confidentiality agreements and are required to use your data only for payment processing. We do not control their privacy practices beyond contractual obligations; if you have questions about how a specific payment processor (e-wallet, mobile banking, etc.) handles your data, consult their own privacy policies.

We may also work with compliance partners—firms specializing in AML and KYC verification—who verify your identity documents during account registration. These partners are contractually required to delete verification data after confirming your identity unless we are legally required to retain it. We do not share your gaming activity or account balance with unrelated third parties.

Your privacy is fundamental to our service. We encrypt your data, restrict access, and do not sell it. If you have concerns, contact us immediately.

Data Breach Notification and Security Incident Response

We implement comprehensive security measures to protect your data from unauthorized access, alteration, or loss. Our infrastructure uses encryption, firewalls, and regular security audits. However, no system is entirely risk-free. If we discover a security incident that compromises your personal data, we will notify you promptly via email at the address registered on your acak account. We will also inform relevant regulatory authorities where required by law.

If you suspect unauthorized access to your acak account—for example, you see withdrawal requests you did not authorize—contact our support team immediately. We can freeze your account, investigate the incident, and help you recover access. Do not delay; the faster you report suspicious activity, the faster we can respond and minimize potential harm.

International Data Transfers and Jurisdiction

Our servers and data storage may be located in jurisdictions outside Indonesia. When we transfer your data internationally, we encrypt it in transit and ensure the receiving jurisdiction has adequate data-protection safeguards. You acknowledge that by creating an acak account, you consent to such transfers where necessary to operate our platform and comply with regulation. If you do not consent to international data transfer, you should not use acak.

This privacy notice is governed by the law of the jurisdiction where acak is registered. In the event of a dispute about our data practices, you may contact our support team or seek legal counsel in your own jurisdiction. We respect your right to privacy and will respond to formal legal requests through appropriate channels.

Contact Us About Your Data and Privacy Questions

If you have questions about how we handle your data, wish to exercise your data rights, or want to report a privacy concern, contact our support team. We are available via email, in-app chat, and phone. Our response target is one business day for privacy inquiries; for urgent matters (suspected breach, unauthorized access), contact us immediately by phone. Our multilingual support team will guide you through any data request or concern you raise.

Our privacy notice may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by posting a notice on the acak platform or sending you an email. Your continued use of acak after such changes constitutes your acceptance of the updated notice. This notice was last updated on 2026-05-30.

Your Privacy Commitment on acak

We at acak are committed to protecting your privacy and being transparent about our data practices. We collect only the information necessary to operate your account, process payments via DANA, e-wallet, mobile banking, local payment, and other channels, and comply with regulation. We encrypt your data, restrict access to authorized staff, and do not sell your information to third parties unrelated to account management.

Your account security is your responsibility and ours. Use a strong, unique password; do not share your credentials; and enable account recovery features (email and phone verification) so you can regain access if your credentials are compromised. We provide account-recovery tools and support; our team is available in English and regional languages to assist you.

If you have any questions about this privacy notice or our data practices, contact our support team. Services are available only where local law permits, and your use of acak is subject to our terms and conditions and this privacy notice. By creating an account, you acknowledge that you have read and understood how we handle your data.